Frequently Asked Questions (FAQs)

Click on this link or fill out this form  with details of your intended stay, and we will get back to you in the shortest time possible to answer any questions you may have. 
Rates vary depending on length of stay and type of accommodation. Bookings of less than 30 days are considered short-term rentals, and bookings of at least 30 days are considered long-term rentals. 

Short-term rentals are charged on a per-night basis. The rates, when booking directly with us, are indicated here . 

Long-term rentals are priced and quoted monthly. The longer you stay with us, the cheaper it is on a pro-rata per-night basis. For example, a 6-month lease on an apartment costs less per night than if booked on a per night basis.
A security deposit, also known as a rental bond, is money paid by the tenant at the start of a lease, and is used as financial protection for the lessor in case the tenant breaches the terms of the agreement. Instead of reservations guaranteed via credit card, we require security deposits for all our stays and the amount is based on the nature of the lease. 
Am Ende Ihres Aufenthalts wird eine Inspektion durchgeführt, um eventuelle Schäden an der Immobilie festzustellen. Sie erhalten Ihre Kaution abzüglich eventueller Schäden zurückerstattet. Dies hängt davon ab, wie Sie bei uns gebucht haben. Wenn Sie direkt bei uns oder über Kanäle gebucht haben, die es uns ermöglichen, Kautionen direkt zu verwalten, veranlassen wir eine Banküberweisung auf ein Konto Ihrer Wahl. Wir akzeptieren keine Barzahlungen, außer bei Buchungen über Booking.com.
  1. Cancellation by Guest:
    • Cancellations made at least 30 days before the check-in date will receive a full refund.
    • Cancellations made between at least 15 days but less than 30 days before the check-in date will receive a 50% refund.
    • Cancellations made less than 15 days before the check-in date will not be eligible for a refund.
  2. No-Show Policy: if you do not arrive on the scheduled check-in date without prior notice, the reservation will be considered a no-show and no refund will be issued.
  3. Early Departure: if you choose to leave earlier than your scheduled check-out date, no refund will be issued for the unused nights.
  4. Force Majeure: in the event of unforeseen circumstances such as natural disasters, pandemics, or other emergencies, we reserve the right to modify or cancel reservations. In such cases, refunds or credits may be issued at our discretion.
  5. Modification of Reservation: any changes to the reservation dates must be requested at least 14 days before the original check-in date. Approval of changes is subject to availability and may incur additional charges.



Sie können am Anreisetag Ihrer Buchung jederzeit nach 14:00 Uhr einchecken und müssen am Abreisetag bis 10:00 Uhr auschecken.
Ja, das ist es. Wenn Sie außerhalb der Bürozeiten ankommen, zum Beispiel an einem Sonntag, haben wir Prozesse eingerichtet, die Ihnen beim Self-Check-in helfen. Teilen Sie uns mit, dass Sie außerhalb der Bürozeiten Self-Check-in benötigen, und die Anweisungen zum Self-Check-in werden Ihnen nach der Bestätigung Ihrer Buchung mitgeteilt. Dies gilt auch für Check-outs außerhalb der Bürozeiten.
Ihre persönlichen Gegenstände wie Kleidung, Toilettenartikel, Medikamente usw. Wir bieten ein Starterpaket mit einigen grundlegenden Dingen, darunter Wasser in Flaschen. Sie müssen jedoch Vorräte kaufen, die Ihren Bedürfnissen für ein unabhängiges Leben entsprechen. Geschäfte und Märkte sind nicht weit entfernt und viele Artikel können online bestellt und bequem mit dem Motorrad geliefert werden.
In a nutshell, many of the room amenities and services available to guests/tenants living at Warwick Centre are similar to hotels but naturally geared towards supporting independent living within a secure complex. 

Some key experiences are compared below: 

Dining
At Warwick Centre, you have the freedom to design your own meals and mealtimes in a fully equipped kitchen. 

Hotel stays are structured with meal plans e.g. breakfast only, half-board, full-board, etc. and dining is set at particular mealtimes. 

Lifestyle
Warwick Centre apartments provide comprehensive white goods including washing machine and dryer. The complex houses several businesses including restaurants/cafes and more broadly, those conducive to independent living such as banks, dry cleaning, etc. Commercial gyms and outdoor spaces are available within easy reach of the Centre.

Hotels, on the other hand, offer their guests extensive amenities on-site such as spa, gym, pool, garden, business centre, conference rooms, restaurant, bars, etc.

Service
Residents of Warwick Centre have support via the office during office hours and enjoy daily housekeeping service.

In addition to daily housekeeping, hotel guests have a wider range of services available to them such as room service, concierge, laundry service, 24/7 reception desk, etc.

Environment
Living at Warwick Centre carries with it a warm, relaxed and homely environment in a secure complex. Hotels may be secure, but sometimes may feel commercialised, routine and with guests experiencing a more than desired interaction with staff and other guests.


Ja, Warwick Centre bietet eine Vielzahl von gastronomischen Einrichtungen, darunter Cafés, Fastfood-Läden und gehobene Restaurants. In der unmittelbaren Nachbarschaft gibt es mehrere Restaurants und Cafés.
Warwick Centre liegt etwa 30 bis 40 Autominuten vom JKIA entfernt. Für die Fahrt zum und vom Flughafen können Sie herkömmliche Taxidienste oder Mitfahrunternehmen wie Uber in Betracht ziehen.
Wir bieten ausreichend Parkplätze gegen Tages- oder Monatsgebühr an.
The complex and public areas are accessible with ramps, elevators, and designated parking spaces for people with disabilities. While our apartments aren't particularly catered towards special needs, please let us know of your specific requirements and we will communicate whether or not we will be able to accommodate those requests.
In general, no pets are allowed in our serviced apartment accommodation. However, only certified service dogs that have their guide/hearing/assistance dog badge or equivalent displayed on their coat or harness when in public and their handler that carries their identity/handler card will be allowed access on the premises.